packaging and shipping
Depending on the type of goods ordered, they are shipped as:
Consignment of goods
Postcards, books and smaller, flat items are dispatched as consignments (uninsured).
For example, calendars in A4 format, small-format, framed prints and similar items are dispatched by DHL parcel (uninsured).
All other items of larger size and / or value are insured as DHL parcel with shipment tracking on their way to you.
After receipt of payment, your goods will usually be shipped within 3-7 working days. If the ordered goods are in stock, they are often dispatched on the following working day.
In the case of individual productions, especially large-format prints, there may be a longer processing time due to the production process.
The shipping costs depend on the dimensions and weight of the respective items. For this reason, a flat-rate shipping fee is waived and the shipping costs per order are calculated individually during the ordering process on the basis of the largest or heaviest product.
When your goods are dispatched, you will receive a notification and, if applicable, a separate e-mail, if applicable, with a tracking number from the service provider.
After your order has been dispatched, the responsibility for the delivery time and delivery of the goods lies with the shipping service provider and we can no longer influence them.
As a rule, however, delivery takes place within 2 working days.
If you have any problems with delivery, please do not hesitate to contact us immediately.